Teach Back for Best Health Outcomes

The literature demonstrates that low health literacy is associated with increased patient morbidity and mortality. Both The Joint Commission and the U.S. Department of Health and Human Services identify effective communication as a cornerstone of patient safety. The teach back method of patient education has been shown to assist patients in adhering to medication regimens and to adopt new lifestyle behaviors, ultimately improving patient outcomes.

This course has both an online component and a live component where you will demonstrate your teach back skills to an observer. You must complete both to receive 1.5 AMA PRA Category 1 Credits™

Target Audience

Healthcare providers

Learning Objectives

By the end of this course, the learner will be able to demonstrate the effective use of the five skills for teach back.

Course summary
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Teach Back is a health literacy strategy used to confirm patient understanding in a non-shaming way. Teach Back is widely recommended as a best practice for improving patient outcomes. This course will introduce you to five specific, observable skills that will help you do teach back effectively and efficiently.  It will improve your patient’s ability to follow through with your patient care instructions. Ultimately, teach back will improve patient outcomes.

The following creators of this course have no relevant financial relationships:

Kathryn Anderson, MA, Senior Health Literacy Specialist

Carmen Retzlaff, MDiv MPH, Educator Health Literacy

Eduardo Rojas-Alvarado, Department of Family and Community Medicine

Robert P. Giebitz, PhD, Office for Continuous Professional Learning

Gary A. Smith, PhD, Office for Continuous Professional Learning

The University of New Mexico School of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.  

The University of New Mexico School of Medicine designates this enduring material (EM) for a maximum of 1.5 AMA PRA Category 1 Credits™.  Physicians should claim only the credit commensurate with the extent of their participation in the activity. 

Original release: May 20, 2023

Most recent review: May 20, 2023

Termination: May 20, 2024


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