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ForwardTeach-Back for Best Health Outcomes
The literature demonstrates that low health literacy is associated with increased patient morbidity and mortality. Both The Joint Commission and the U.S. Department of Health and Human Services identify effective communication as a cornerstone of patient safety. The teach-back method of patient education has been shown to assist patients in adhering to medication regimens and to adopt new lifestyle behaviors, ultimately improving patient outcomes. Teach-Back for Best Health Outcomes is a collaboration between the Office for Continuous Professional Learning (CPL) and the Health Literacy Office.
Complete 5 brief online modules and course final to receive 1.0 AMA PRA Category 1 CreditsTM.
Target Audience
Healthcare providers
Learning Objectives
By the end of this course, the learner will be able to demonstrate the effective use of the five skills for teach-back.
Teach Back is a health literacy strategy used to confirm patient understanding in a non-shaming way. Teach Back is widely recommended as a best practice for improving patient outcomes. This course will introduce you to five specific, observable skills that will help you do teach back effectively and efficiently. It will improve your patient’s ability to follow through with your patient care instructions. Ultimately, teach back will improve patient outcomes.
The following creators of this course have no relevant financial relationships:
Kathryn Anderson, MA, Senior Health Literacy Specialist
Carmen Retzlaff, MDiv MPH, Educator Health Literacy
Eduardo Rojas-Alvarado, Department of Family and Community Medicine
Robert P. Giebitz, PhD, Office for Continuous Professional Learning
Gary A. Smith, PhD, Office for Continuous Professional Learning
C. Carl Peterson, MEd., M.S., Office for Continuous Professional Learning
The University of New Mexico School of Medicine is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
The University of New Mexico School of Medicine designates this enduring material (EM) for a maximum of 1.0 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
Original release: June 2, 2023
Most recent review: March, 2024
Termination: June 2, 2024
Available Credit
- 1.00 AMA PRA Category 1 Credit™The University of New Mexico School of Medicine is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.